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These days menus, tickets and even parking use QR codes. How do you feel about scanning a code for everything?

B1Everyday technologyOpinion

B Natural answer

I’m mostly positive about QR codes because they save time and reduce contact. If a restaurant, bus, or parking system uses them well, I don’t mind scanning at all. What annoys me is when the code is the and the connection is bad. Then it feels like the system is on the customer. I think the best approach is to keep the code, but also like cash, a printed menu, or a human helper. That way technology is helpful, not stressful.

Key phrases in this answer

  • only option — the single choice available“If the QR code is the only option, people may get stuck.”
  • putting extra work — making someone do more effort than needed“A broken app ends up putting extra work on the customer.”
  • offer a backup — provide another choice if the main one fails“The store should offer a backup like cash or paper tickets.”
  • pretty much everything — almost all things, not just a few“She wants to pay with her phone for pretty much everything.”
  • a little tiring — slightly exhausting or annoying“Waiting in line and scanning codes all day is a little tiring.”
  • more annoying than useful — causes more frustration than benefit“A tiny QR code can be more annoying than useful.”

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