Have you ever been the 'tech support' for your family or friends, fixing their gadget problems? Tell me about it.

A natural way to answer

Yes, my family often asks me for help with their devices. Most of the time the problem is something small, like a setting that has changed. I try to explain it slowly so they can fix it themselves next time.

Key phrases to use

• turn it off and on again — to restart a device, which often fixes small problems“If it freezes, just turn it off and on again.”
• does the trick — solves the problem or produces the result you wanted“A cup of tea usually does the trick.”
• talk her through it — to explain something to someone step by step while they do it“Don't worry, I'll talk you through it.”
• works like a charm — works perfectly and exactly as you hoped“The new cable works like a charm.”