Tell me about a time a stranger or someone you didn't know well was really kind to you.

A natural way to answer

I remember once I got completely lost in a foreign city, and a woman who didn't speak much English walked me all the way to my hotel. She went out of her way to help me, and I never even got her name. I still think about her kindness.

Key phrases to use

• pay it forward — to repay a kindness by helping someone else rather than the original giver“He helped me move, so I'm paying it forward by helping you.”
• taken aback — surprised or shocked, often pleasantly“I was taken aback by how generous they were.”
• turn your day around — to change a bad day into a good one“One nice message can turn your day around.”