Tell me about a time someone helped you when you least expected it.

A natural way to answer

Once I lost my wallet on the train, and a passenger I'd never met chased after me to return it. I hadn't even noticed it was gone. It was a small reminder of how kind people can be.

Key phrases to use

• go above and beyond — to do far more than is expected or required“The staff went above and beyond to help us.”
• restore one's faith in humanity — to make you believe again that people are basically good“That act of kindness really restored my faith in humanity.”