Tell me about a time a shop assistant was really helpful, or really unhelpful.

B Natural answer

A few months ago, I went to buy a backpack for work, and the first assistant I spoke to was a bit vague. But another one stepped in and really knew what she was doing. She listened to what I needed, asked about my laptop size, and came up with a better option than the one I had chosen. Then she checked the stock room because the colour I wanted wasn’t on display. She came back with exactly what I needed and even showed me how the pockets worked. That kind of help makes a big difference when you’re trying to avoid buying the wrong thing. I ended up paying a little more than planned, but it was worth it because I’ll use the bag every day. Honestly, her help made the whole trip easier, and I left feeling like I had spent my money well.

Key phrases in this answer

• came up with a better option — suggested a choice that was better than the original“She came up with a better option for my commute bag.”
• checked the stock room — looked in the back storage area for more items“The assistant checked the stock room for my size.”
• made the whole trip easier — reduced stress and effort for the whole visit“Her advice made the whole trip easier.”
• help me pick the right size — help someone choose the correct size“The assistant helped me pick the right size for my shoes.”
• at the last minute — just before something is about to end or happen“We found the item at the last minute before closing.”
• went out of her way — did extra effort to help someone“She went out of her way to find the gift I wanted.”