customer service — help for customers
collocationB1IELTS 5+neutralcore
The support or assistance a company gives to people who buy or use its products or services, especially when they have questions or problems.
Say it like a native
Textbook The assistance provided to clients was of poor quality.
Native Their customer service was terrible.
'Customer service' is the set phrase everyone uses; 'assistance provided to clients' is jargon nobody says aloud.
Pattern: uncountable noun (customer service)
In use
- The customer service at that hotel was excellent—they helped us with everything we needed.daily life
- In my opinion, good customer service is important because it makes people want to return to the same shop or company.IELTS speaking
Common mistake
✗ The customer service were very helpful.
✓ The customer service was very helpful.
'Customer service' is uncountable and takes a singular verb ('was', not 'were').
Common collocations
customer service + quality— good, poor, excellent, a customer service rep
Don't confuse it
Not the same as 'customer support team' (the people), but the overall help or experience provided.