Making a phone call B1
Getting hold of someone and keeping the call going.
get through — make phone contactA: Did you talk to your boss?
B: Not yet. I can't get through to her office line.
call back — return a phone callA: Did you talk to Sarah?
B: Not yet. She was busy, but she said she'd call me back later.
pick up — answer the phoneA: Can you pick up the phone? It's been ringing for ages!
B: Sure, I'll get it.
Trying to reach the office
You: Hi, I've been trying to get through to the accounts team all morning.
Receptionist: Sorry about that, the line's been busy. Let me put you through.
You: Thanks. If nobody picks up, is there a better time to call?
Receptionist: Try after lunch — they're usually at their desks by two.
Leaving a message
Colleague: He's in a meeting right now, I'm afraid.
You: No worries. Could you ask him to call back when he's free?
Colleague: Of course. Can I take your number?
You: Hang on, let me find it — okay, it's 07700 900123.
Asking for the right person
You: Hello, could I speak to Sarah in payroll, please?
Receptionist: She's just stepped out, I'm afraid. Shall I take a message?
You: Yes please — just let her know Tom rang about the timesheets.
Receptionist: Got it. I'll make sure she sees it the moment she's back.